Delivery Station Customer Support Specialist

Amazon; Seattle, Northern (WA, KY); Hybrid; USD 26,000 - 36,000; Full time

Job summary

Amazon is hiring a Delivery Station Customer Service Associate in East Norriton, PA to provide in-station real-time support and ensure on-time deliveries. You will connect customers with experts and resolve issues to deliver a great customer experience.

You'll work at a last-mile warehouse, communicate with customers in person, by phone, and email, and handle multiple tasks while upholding Amazon's customer-obsessed culture. This full-time role requires a flexible schedule.

Qualifications

• Bachelor's degree or equivalent required.
• Experience with measuring performance against KPIs.
• Strong written and verbal communication skills.
• Experience on a merchandising/brand ambassador team.

Responsibilities

• Communicate with customers in-person, by phone, and by email.
• Empathize with customer needs and set expectations.
• Uphold Amazon values and respect every customer.
• Resolve issues and provide accurate information.
• Respond clearly to customer questions.
• Write concise, grammatically correct responses.
• Use good judgment to determine appropriate outcomes.
• Make quick, effective decisions for customers.
• Maintain a full-time schedule of 40+ hours per week.

Skills

Communication skills

Performance metrics

Verbal & written communication

Education

Bachelor's degree or equivalent

Job description

Amazon is hiring a Delivery Station Customer Service Associate in East Norriton, PA to provide in-station real-time support and ensure on-time deliveries. You will connect customers with experts and resolve issues to deliver a great customer experience.

You'll work at a last-mile warehouse, communicate with customers in person, by phone, and email, and handle multiple tasks while upholding Amazon's customer-obsessed culture. This full-time role requires a flexible schedule.