In-Station Delivery Support & Customer Care

Amazon; Downers Grove (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Downers Grove, IL to support real-time, in-station customer service and guide deliveries. You will interact with the warehouse team, delivery partners, and customers to resolve issues and ensure timely, accurate guidance.

The role emphasizes strong communication, empathy, and problem-solving, with a full-time, 40+ hour schedule and the physical demands of a warehouse environment.

Qualifications

• High school or equivalent.
• Experience in Customer Service.
• Experience with computers and Microsoft Office (Outlook, Word, and Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Familiarity with multiple web browsers, data base searching and instant messenger tools.
• Bachelor's degree or equivalent.
• Experience with performance metrics and KPIs is a plus.
• Experience with written and verbal communication and presentation.
• Experience on merchandising/brand ambassador teams for a nationally recognized consumer brand.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Skills

Customer Service

Microsoft Office

Time management

Web browsers

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Downers Grove, IL to support real-time, in-station customer service and guide deliveries. You will interact with the warehouse team, delivery partners, and customers to resolve issues and ensure timely, accurate guidance.

The role emphasizes strong communication, empathy, and problem-solving, with a full-time, 40+ hour schedule and the physical demands of a warehouse environment.