Delivery Station Customer Care Specialist

Amazon Inc.; Phoenix (AZ); Hybrid; USD 26,000 - 36,000; Full time

Job summary

Amazon.com Services LLC is hiring a Delivery Station Customer Service Associate to provide in-station, real-time support to ensure on-time deliveries and accurate information for customers. You will connect customers with experts and work closely with warehouse teams, delivery partners, and customers to resolve issues and set clear expectations.

The role emphasizes empathetic service, effective communication, and the ability to make quick, sound decisions in a dynamic last‑mile logistics

Qualifications

• High school diploma or equivalent required.
• Experience in customer service preferred.
• Experience with computers and Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Skills

Customer Service

Time Management

Communication

Computer Skills

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon.com Services LLC is hiring a Delivery Station Customer Service Associate to provide in-station, real-time support to ensure on-time deliveries and accurate information for customers. You will connect customers with experts and work closely with warehouse teams, delivery partners, and customers to resolve issues and set clear expectations.

The role emphasizes empathetic service, effective communication, and the ability to make quick, sound decisions in a dynamic last‑mile logistics