Delivery Station Customer Care Specialist

Amazon Inc.; Skokie (IL); Hybrid; USD 26.000 - 36.000; Vollzeit

Zusammenfassung

Amazon in Skokie, IL is hiring a Delivery Station Customer Service Associate to support customers in person and by phone or email, helping ensure packages arrive on time and answering questions about deliveries. You'll work at a last-mile delivery station, resolving issues, communicating with drivers and customers, and upholding Amazon's customer-obsessed standards in a fast-paced environment.

The role requires a full-time schedule (40+ hours), physical tasks, and strong communication skills;

Qualifikationen

• Bachelor's degree or equivalent required or preferred.
• Experience understanding performance metrics and how to measure progress against KPIs.
• Experience with written and verbal communication and presentations.
• Experience on a merchandising/brand ambassador team for a national consumer brand.

Aufgaben

• Communicate with customers in-person, by phone, and by email.
• Empathize with and prioritize customer needs while resolving issues.
• Maintain high-quality written responses and timely issue resolution.

Kenntnisse

Empathy or customer empathy

Written and verbal communication

Performance metrics understanding

Brand ambassador experience

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Amazon in Skokie, IL is hiring a Delivery Station Customer Service Associate to support customers in person and by phone or email, helping ensure packages arrive on time and answering questions about deliveries. You'll work at a last-mile delivery station, resolving issues, communicating with drivers and customers, and upholding Amazon's customer-obsessed standards in a fast-paced environment.

The role requires a full-time schedule (40+ hours), physical tasks, and strong communication skills;