In-Station Customer Support Pro (Logistics)

Amazon Jobs; Syosset (NY); On-site; USD 42,000 - 59,000; Full time

Job summary

Amazon's Delivery Station Customer Service Associate role based in Syosset, NY provides hands‑on, in‑station support to ensure packages arrive on time and customers stay informed. You’ll connect customers with experts for the most accurate updates and help uphold a high standard of service while fulfilling orders.

Based at a last‑mile warehouse, you’ll interact with delivery partners, warehouse staff and customers, resolving issues quickly with empathy, clear communication and strong knowledge

Qualifications

• High school diploma or equivalent.
• Experience in Customer Service.
• Experience with computers and Microsoft Office.

Responsibilities

• Interact with customers in person, by phone, and by email.
• Empathize with customer needs and set expectations.
• Resolve issues and communicate clear outcomes.
• Draft concise written responses to customer concerns.

Skills

Customer Service

Communication

Problem Solving

Time Management

Teamwork

Education

High school diploma or equivalent

Bachelor’s degree or equivalent

Tools

Microsoft Office

Outlook

Excel

Job description

Amazon's Delivery Station Customer Service Associate role based in Syosset, NY provides hands‑on, in‑station support to ensure packages arrive on time and customers stay informed. You’ll connect customers with experts for the most accurate updates and help uphold a high standard of service while fulfilling orders.

Based at a last‑mile warehouse, you’ll interact with delivery partners, warehouse staff and customers, resolving issues quickly with empathy, clear communication and strong knowledge