In-Station Customer Care Advocate

Aboutamazon; Indianapolis (IN); On-site; USD 26,000 - 34,000; Full time

Job summary

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate, SDS, to provide in-station real-time support for customers, helping ensure on-time deliveries and guiding customers with accurate information.

You will work at one of our last-mile warehouses, communicating with customers in person as well as by phone and email, handling issues, and delivering friendly, solution-focused service while meeting a 40+ hour weekly schedule.

Qualifications

• High school or equivalent.
• Experience in Customer Service.
• Experience with computers and Microsoft Office (Outlook, Word, Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint.
• Bachelor's degree or equivalent.
• Experience understanding performance metrics and developing them to measure progress against KPIs.
• Experience with written and verbal communication and presentation.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Skills

Customer Service

Time management

Communication

Brand ambassador

Education

High school or equivalent

Bachelor's degree or equivalent

Tools

Outlook

Excel

SharePoint

Word

Job description

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate, SDS, to provide in-station real-time support for customers, helping ensure on-time deliveries and guiding customers with accurate information.

You will work at one of our last-mile warehouses, communicating with customers in person as well as by phone and email, handling issues, and delivering friendly, solution-focused service while meeting a 40+ hour weekly schedule.