Delivery Station Customer Care Pro

Amazon Jobs; San Diego (CA); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station, real-time support and connect customers with experts for accurate information about their packages. You will be based at a last-mile delivery warehouse in San Diego, interacting with customers, warehouse staff, and delivery partners to resolve issues and ensure a positive experience.

The role emphasizes customer empathy, clear written communication, and adherence to Amazon's values.

Qualifications

• High school diploma or equivalent.
• Experience in Customer Service.
• Experience with computers and Microsoft Office (Outlook, Word, and Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience with written and verbal communication and presentations.
• Bachelor's degree or equivalent.
• Experience understanding performance metrics and using them to measure progress.
• Experience on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicate with customers directly in-person, by phone, and by email.
• Empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Clearly understand and respond to the issues customers present.
• Consistently write grammatically correct, concise responses to customer issues.
• Approach problems logically to ensure the right customer outcome.
• Make quick and effective decisions on behalf of the customer.
• Work a flexible Full-Time (40+ hours per week) schedule.
• Carry, lift, push and pull up to 49 pounds; stand and walk during shifts up to 12 hours; manage varying noise and temperature conditions.

Skills

Customer Service

Time Management

Computer Literacy

Communication Skills

Brand Experience

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station, real-time support and connect customers with experts for accurate information about their packages. You will be based at a last-mile delivery warehouse in San Diego, interacting with customers, warehouse staff, and delivery partners to resolve issues and ensure a positive experience.

The role emphasizes customer empathy, clear written communication, and adherence to Amazon's values.