Luxury Hotel F&B Server — Elevate Guest Experience

Fairmont; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical, dental & vision insurance

401k plan

Complimentary shift meal

Discounted hotel rates for you and 
im

Employee benefit card with discounts

Learning programs

Career growth across properties

CSR initiatives like Planet 21

Job summary

Fairmont Austin, Austin's premier luxury hotel, is seeking an enthusiastic food & beverage ambassador dedicated to exceptional service. You will provide warm, personal attention, share knowledge of our offerings, and ensure guests feel valued.

Responsibilities include guiding guests through the menu, maintaining service standards, and staying informed on beverages and promotions. The role supports a dynamic team in a fast-paced, guest-centered environment at our luxury property.

Qualifications

• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Follow outlet policies, procedures and service standards.
• Have full knowledge of beverage lists and promotions.
• Have full knowledge of all menu items, garnishes, contents and preparation methods.
• Follow all safety and sanitation policies when handling food and beverage.
• Other duties as assigned.

Skills

Communication

Organizational skills

Interpersonal skills

Problem solving

Teamwork

Guest service

Under pressure

Tools

POS system

Job description

Fairmont Austin, Austin's premier luxury hotel, is seeking an enthusiastic food & beverage ambassador dedicated to exceptional service. You will provide warm, personal attention, share knowledge of our offerings, and ensure guests feel valued.

Responsibilities include guiding guests through the menu, maintaining service standards, and staying informed on beverages and promotions. The role supports a dynamic team in a fast-paced, guest-centered environment at our luxury property.