In-Room Dining Server | Premium Guest Experience

Omni Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 21,000 - 34,000; Full time

Job summary

Omni Fort Lauderdale Hotel is hiring a professional server to provide exemplary service to all guests in line with Omni standards. You will greet guests, set tables, upsell items, and coordinate with the culinary team to meet dietary needs while ensuring accurate check handling.

Responsibilities include maintaining cleanliness, handling MICROS transactions, and delivering a warm, welcoming guest experience across busy events and service periods. Weekend and holiday availability is required.

Qualifications

• Minimum 1 year serving experience.
• Must acquire TIPS and ServSafe certifications.
• Developed knowledge of wine, spirits, and beer with experience selling.
• Previous cash handling experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing.
• English with guests, management and co-workers.
• Ability to input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work a variety of shifts, including weekends and holidays.

Responsibilities

• Adhere to Omni rules, policies, procedures, and standards.
• Greet guests by utilizing the All-In impression standards set forth by Omni.
• Set tables according to type of event and service standards as directed by leadership.
• Suggestively sell items and answer questions/offer suggestions on both food and beverage menu selections.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system in a timely manner.
• Adhere to cash handling standards.
• Ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Station set-up and breakdown/side-work.
• Perform any other duties as assigned by leadership.
• Be pleasant, smile and greet all guests, using surnames when obtained.

Skills

Guest service

Cash handling

Verbal/written communication

MICROS input

Wine/beverage knowledge

Teamwork

Stress management

Education

TIPS certification

ServSafe certification

Tools

MICROS system

Job description

Omni Fort Lauderdale Hotel is hiring a professional server to provide exemplary service to all guests in line with Omni standards. You will greet guests, set tables, upsell items, and coordinate with the culinary team to meet dietary needs while ensuring accurate check handling.

Responsibilities include maintaining cleanliness, handling MICROS transactions, and delivering a warm, welcoming guest experience across busy events and service periods. Weekend and holiday availability is required.