In-Room Dining Manager: Forbes Five-Star Service

Wynn Las Vegas; Everett (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Encore Boston Harbor is seeking a seasoned Salon Prive (Butler Services) Manager to lead In Room Dining operations. You will coordinate a team of Sales Agents to deliver Forbes Five Star experiences within strict timing, including guest amenities and hospitality suites, while maintaining Encore standards and guest satisfaction.

The role involves training and development, scheduling, inventory, and ensuring alignment with the property strategy.

Qualifications

• Minimum 5 years of full-service restaurant experience required.
• In Room Dining management experience preferred.
• 3 years in a leadership role preferred.
• Strong organizational, interpersonal, and administrative skills.
• Proficiency in POS systems, purchasing software, warehouse requisition software, time-keeping software, Opera and Microsoft Office.

Responsibilities

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Manages short- and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
• Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Manages the performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
• Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
• Responsible for hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
• Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
• Oversees the Implementation of standards as detailed in the departmental standards and procedures manual.
• Oversees the Sales Agent team, ensuring they are kept up-to-date of any menu changes or seasonal availability of items.
• Adheres to opening and closing procedures and to bill paying procedures.
• Conducts effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasizes on upselling certain products; etc.
• Shares recommendations and guest comments to Chef and Assistant Director of In Room Dining to reflect current customer profile.
• When appropriate, personally handles and oversees all VIP rooms.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Skills

Leadership

Organization

Interpersonal skills

Administrative skills

Computer skills

POS systems

Microsoft Office

Opera PMS

Education

High School diploma

Hospitality degree or equivalent

Tools

POS Systems

Purchasing Software

Warehouse Requisition Software

Time-Keeping Software

Opera

Microsoft Office

Job description

Encore Boston Harbor is seeking a seasoned Salon Prive (Butler Services) Manager to lead In Room Dining operations. You will coordinate a team of Sales Agents to deliver Forbes Five Star experiences within strict timing, including guest amenities and hospitality suites, while maintaining Encore standards and guest satisfaction.

The role involves training and development, scheduling, inventory, and ensuring alignment with the property strategy.