Luxury In-Room Dining Manager

Boston Harbor Hotel; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Boston Harbor Hotel is seeking an In-Room Dining Manager to oversee the Room Service and Mini Bar operations, ensuring superb product, service, and presentation for a memorable guest room dining experience.

Responsibilities include coordinating guest orders, resolving complaints, maintaining standards, training staff, and collaborating with other departments to optimize guest satisfaction and business results.

Qualifications

• Bachelor’s degree in Hospitality or related field or equivalent experience.
• 2+ years progressive Food & Beverage management in luxury settings preferred.
• TIPS and ServSafe certification preferred.

Responsibilities

• Coordinate all guest orders and amenities with accuracy.
• Handle complaints and resolve to best possible solution.
• Maintain set up and service standards consistently.
• Conduct monthly department meetings and develop staff.
• Train captains for growth and ensure cost control.

Skills

Leadership

Communication

Organizational skills

Multi-tasking

Flexibility

English proficiency

Education

Bachelor’s degree in Hospitality or related field

Tools

MS Office

POS systems

Job description

Boston Harbor Hotel is seeking an In-Room Dining Manager to oversee the Room Service and Mini Bar operations, ensuring superb product, service, and presentation for a memorable guest room dining experience.

Responsibilities include coordinating guest orders, resolving complaints, maintaining standards, training staff, and collaborating with other departments to optimize guest satisfaction and business results.