Restaurant Manager - In-Room Dining Encore Boston Harbor

Wynn Las Vegas; Everett (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Wynn Las Vegas is seeking a Restaurant Manager for In Room Dining to oversee daily operations, manage a team, and ensure an exceptional guest experience. The role requires a detailed understanding of restaurant management, effective communication skills, and the ability to foster team engagement.

The ideal candidate will possess strong organizational skills, a minimum of five years of full-service restaurant experience, and proficiency in various management and operational software.

Qualifications

• Minimum 5 years of full-service restaurant experience required.
• In Room Dining management experience preferred.
• Must be able to respond to common inquiries from other employees or guests.

Responsibilities

• Manage daily operations of In Room Dining.
• Coordinate a team of Sales Agents and team members.
• Oversee administrative functions of the department including scheduling and inventory.

Skills

Management skills

Communication skills

Organizational skills

Interpersonal skills

Project management

Education

High School degree or equivalent

Bachelor's Degree in hotel or restaurant management

Tools

POS Systems

Microsoft Office

Purchasing Software

Warehouse Requisition Software

Time-Keeping Software

Opera

Job description

Encore Boston Harbor Restaurant Manager - In Room Dining

will manage the daily operations of In Room Dining. The Restaurant Manager will coordinate a team of Sales Agents and team members to deliver a Forbes Five‑Star In Room experience to guests within strict timing guidelines as set by 3rd Party Hotel Rating partners. The function not only covers traditional meal formats, but also guest amenities and, when necessary, hospitality suite formats. The Restaurant Manager will also oversee the administrative functions of the department including scheduling, ordering, inventory, upkeep of all necessary logs and forms. The Restaurant Manager will also work closely on training and development of the team which will include secret shopping and frequent blind evaluations. This includes, but is not limited to; the management of the department strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards: and ensuring excellent guest and team member experience.

Job Responsibilities

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Manages short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Manages the performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
• Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
• Responsible for hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
• Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high‑pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
• Oversees the Implementation of standards as detailed in the departmental standards and procedures manual.
• Oversees the Sales Agent team, ensuring they are kept up‑to‑date of any menu changes or seasonal availability of items.
• Adheres to opening and closing procedures and to bill paying procedures.
• Conducts effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasizes on upselling certain products; etc.
• Shares recommendations and guest comments to Chef and Assistant Director of In Room Dining to reflect current customer profile.
• When appropriate, personally handles and oversees all VIP rooms.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job‑related duties as assigned.

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming And Certifications

21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Must be able to obtain an alcohol awareness card.

Education And/or Experience

High School degree or equivalent required. Bachelor's Degree in a hotel or restaurant management field or equivalent experience preferred. Minimum 5 years of full‑service restaurant experience required, In Room Dining management experience preferred, 3 years in a leadership role preferred.

Computer and Software Skills

Requires strong computer skills and proficiency in POS Systems, Purchasing Software, Warehouse Requisition Software, Time‑Keeping Software, Opera and Microsoft Office.

Planning and Project Management

Candidate must have experience with planning and project management.

Organizational, Interpersonal, and Administrative Skills

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Union Experience

Knowledge of union as well as non‑union working environments preferred.

Language Skills

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one‑on‑one and group situations.

Mathematical Skills & Reasoning Ability

Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request.

Physical Demands

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.

Work Environment

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on kitchen floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property