Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Morehead (KY); Sur place; USD 17 000 - 25 000; Temps partiel

Résumé du poste

H&R Block, Inc. in Morehead, KY is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office and to support daily client flow. You will greet clients, answer calls, schedule appointments, and guide clients to the appropriate tax professional.

This in-person role emphasizes organization, discretion with sensitive information, and teamwork with tax professionals to ensure a smooth client experience during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Interpersonal skills

Communication

Multitasking

Attention to detail

Team collaboration

Formation

High school diploma/GED

Outils

Microsoft Office

Scheduling systems

Microsoft Teams

Description du poste

H&R Block, Inc. in Morehead, KY is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office and to support daily client flow. You will greet clients, answer calls, schedule appointments, and guide clients to the appropriate tax professional.

This in-person role emphasizes organization, discretion with sensitive information, and teamwork with tax professionals to ensure a smooth client experience during tax season.