In-Person Salesforce Trainer: Classroom & Onboarding Lead

BELFOR Property Restoration; Birmingham (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

BELFOR Property Restoration is seeking a dedicated Technical Salesforce Trainer to lead hands-on enablement for our operational team. This role requires full-time, on-site presence to deliver live classroom instruction and real-time coaching at our facility.

You will design training modules and SOPs, audit data entries, and collaborate with the Salesforce Developer to address bugs and feature requests. Experience in restoration or field services is preferred.

Qualifications

• 2+ years of training end-users on complex CRMs/operations platforms.
• Deep knowledge of standard and custom Salesforce objects, reports, dashboards, Page Layouts, Flow basics, and the Salesforce Mobile App.
• Demonstrated ability to lead engaging, interactive classroom instruction and 1-on-1 coaching sessions in a physical office setting.
• Prior experience in restoration, construction, trades, or field services is highly preferred.
• Salesforce Certified Administrator or Certified Instructor credentials preferred.

Responsibilities

• Facilitate 100% in-person classroom training, technical onboarding labs, and side-by-side desk coaching to ensure rapid time-to-proficiency across all operational roles.
• Design, build, and maintain technical training modules, printed quick reference guides, and role-based operational SOPs translating complex Salesforce configurations into clear instructions.
• Audit end-user data entry (job scope details, equipment tracking, moisture logs, estimate status) to enforce platform compliance, track adoption metrics, and partner with Salesforce Administrators.
• Partner directly with in-house Salesforce Developer to elevate complex bugs, system modifications, and custom feature requests.
• Other projects and duties as assigned.

Skills

Salesforce training

End-user coaching

Classroom instruction

Stakeholder collaboration

Education

Salesforce Certified Administrator

Certified Instructor credentials

Tools

Salesforce CRM

HubSpot

Field Service

Job description

BELFOR Property Restoration is seeking a dedicated Technical Salesforce Trainer to lead hands-on enablement for our operational team. This role requires full-time, on-site presence to deliver live classroom instruction and real-time coaching at our facility.

You will design training modules and SOPs, audit data entries, and collaborate with the Salesforce Developer to address bugs and feature requests. Experience in restoration or field services is preferred.