Technical Salesforce Trainer

Plumbing Professors; Birmingham, Northern (MI, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Assistance Program

Paid holidays

Paid time off

Job summary

BELFOR Holdings in Michigan is seeking a Technical Salesforce Trainer to lead in-person enablement for our operations team. The role requires 100% on-site presence at our facility, delivering live classroom instruction and hands-on coaching to ensure rapid time-to-proficiency across operational roles.

You will design training modules, translate Salesforce configurations into simple guides, audit data entry for accuracy, and collaborate with our Salesforce Developer on complex issues.

Qualifications

• 2+ years training end-users on complex CRMs/operations platforms with hands-on Salesforce experience preferred.
• Deep knowledge of CRM objects, reports and dashboards and Salesforce Mobile App.
• Ability to lead engaging classroom instruction and 1-on-1 coaching in a physical office.
• Prior experience in restoration, construction, trades, or field services is highly preferred.
• Salesforce Certified Administrator or Certified Instructor credentials preferred.

Responsibilities

• Facilitate 100% in-person classroom training and hands-on coaching for all operational roles.
• Design, build, and maintain training modules and role-based SOPs translating Salesforce configs into clear instructions.
• Audit end-user data entry to enforce platform compliance and track adoption metrics.
• Collaborate with in-house Salesforce Developer to address bugs and custom feature requests.
• Other projects and duties as assigned.

Skills

Salesforce training

CRM enablement

In-person training

Live classroom instruction

Coaching & mentoring

Education

Salesforce Certified Administrator

Certified Instructor

Tools

Salesforce

HubSpot

Field Service

Job description

BELFOR and BELFOR Franchise Group (BFG) offer competitive pay and a wide range of benefit options including, but not limited to, 401(k) with match, medical, dental, vision, disability, life insurance, an Employee Assistance Program, paid holidays, and paid time off.

Position Overview

Candidates must currently reside within daily commuting distance of our facility at the time of application. Remote options, hybrid schedules, and relocation candidates will not be considered.

We are seeking a dedicated Technical Salesforce Trainer to lead technical enablement, onboarding, and continuous platform education for our operational team. In the restoration industry, real-time data accuracy, immediate field updates, and precise scope/job-costing tracking are critical to insurance claims processing and cash flow. This position requires full-time, 100% in-person presence at our facility to deliver live, hands-on classroom instruction, conduct side-by-side technical coaching, and provide immediate operational support for our team.

KEY RESPONSIBILITIES

• Facilitate 100% in-person classroom training, technical onboarding labs, and side-by-side desk coaching to ensure rapid time-to-proficiency across all operational roles.
• Design, build, and maintain technical training modules, printed quick reference guides, and role-based operational SOPs translating complex Salesforce configurations into clear instructions.
• Audit end-user data entry (job scope details, equipment tracking, moisture logs, estimate status) to enforce platform compliance, track adoption metrics, and partner with Salesforce Administrators.
• Partner directly with in-house Salesforce Developer to elevate complex bugs, system modifications, and custom feature requests.
• Other projects and duties as assigned.

EXPERIENCE AND QUALIFICATIONS

• 2+ years training end-users on complex CRMs/ operations platforms (Salesforce, HubSpot, NetSuite, or Field Service platforms) with hands-on Salesforce experience preferred
• Deep working knowledge of standard and custom objects, reports, dashboards, Page Layouts, Flow basics, and the Salesforce Mobile App.
• Demonstrated ability to lead engaging, interactive classroom instruction and 1-on-1 coaching sessions in a physical office setting.
• Prior experience in restoration, construction, trades, or field services is highly preferred.
• Salesforce Certified Administrator or Certified Instructor credentials preferred.

PHYSICAL REQUIREMENTS

• Ability to sit or stand for extended periods during live classroom training and 1-on-1 coaching sessions.
• Ability to operate standard office equipment and view computer/tablet screens continuously.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BELFOR Holdings is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions.All information provided will be kept separate from your expression of interest, and will not be available to managers making hiring decisions. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.