SalesForce Success Trainer

WONESE; McLean (VA); On-site; USD 83,000 - 124,000; Full time

Job summary

A global technology consulting firm based in McLean, VA, is seeking a passionate Salesforce trainer to empower users in achieving their business goals. In this role, you will be responsible for delivering hands-on training, creating resources, and promoting best practices to enhance the use of Salesforce. Ideal candidates will possess exceptional communication skills and a strong understanding of Salesforce platforms. This position offers the opportunity to make a significant impact on user adoption and success.

Qualifications

• Contagious passion for Salesforce and its application.
• Experience in delivering training to diverse audiences.
• Ability to develop training materials and resources.

Responsibilities

• Act as ambassador for Salesforce, promoting best practices.
• Deliver hands-on trainings and develop training materials.
• Manage training logistics, track effectiveness, and identify improvement areas.
• Manage Chatter Support Group to address end-user questions timely.
• Coordinate training logistics: venue, connectivity, and materials for excellent customer experiences.
• Maintain training portal and content library, produce new trainings, and drive rollout of materials on Salesforce.com.
• Track training effectiveness (attendance, feedback) and conduct post-training follow-ups.
• Identify platform enhancements and governance/process improvements from feedback and share with CoE.
• Support Success Manager with ad hoc requests and monthly training plan/calendar.
• Develop hero stories with success cases to demonstrate Salesforce value.

Skills

Salesforce expertise

Excellent communication skills

Training experience

Trailhead

Tools

Salesforce

Job description

Location: McLean, VA

Salary: Contract

This role is the “personal Salesforce fitness trainer” of our end users to make them successful in reaching their business goals by using the platform. This role will champion the use of Salesforce, be always training and “teaching our dogs new tricks” to make users highly productive and to drive better customer experiences. We are looking for someone with contagious passion for Salesforce, who knows how to use the Sales and/or Service Clouds extremely well, with excellent communications skills and training experience to deliver horizontal and process specific trainings and increase adoption.

Job Responsibilities

• Ambassador of the CoE, change agent and champion of Salesforce to promote best practices that can transform and empower Client's businesses by using Salesforce.
• Deliver hands-on trainings on horizontal capabilities and Client's process specific use cases of Salesforce, delivered 1:1, cross-area trainings, short video recordings, learn & lunch trainings, onsite as well virtual.
• Produce training materials for end users, including quick reference guides, short video tutorials on “how to”, demo key existing functionality and heavily leverage Trailhead.
• Manage Chatter Support Group, to provide solutions to end users via this channel and ensure user needs are addressed timely and accurately.
• Secure training logistics such as venue/room availability, connectivity, and materials to deliver excellent customer experiences.
• Maintain training portal and content library by producing new trainings (recordings) on specific themes, tips and tricks and drives roll out of these materials using Salesforce.com.
• Track and measure effectiveness for trainings (attendance, feedback etc), including conducting post-training follow up with end-users and identify improvement areas. Apply key learnings to improve future programs.
• Help identify platform enhancements, best practices for governance and processes based on training feedback and gaps and share recommendations with CoE team.
• Support Success Manager with ad hoc requests for training received via the CoE Request Support and in the creation and communication of a monthly training plan/calendar.
• Develop “hero stories” with success cases from end users to demonstrate the value around how those customers are using SFDC.

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