Remote Salesforce Support & Onboarding Lead

Better Impact Inc.; Winston-Salem (NC); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Fully remote work environment

Salary review annually

Paid holidays

Job summary

Better Impact Inc. is seeking a Salesforce-focused Customer Success Leader to oversee support, onboarding, and client training for our HandsOn Connect platform.

You will work directly with clients, shaping processes, training materials, and documentation to reduce issues and improve adoption. The role requires 5+ years in customer-facing roles, 3+ years Salesforce administration, and a current Salesforce certification.

Qualifications

• 5+ years in a customer-facing role, preferably SaaS.
• 3+ years of hands-on Salesforce administration experience.
• Experience mentoring or leading people on a support, onboarding, or customer success team.
• At least one current Salesforce certification (Administrator, Advanced Administrator, Nonprofit Cloud Consultant, or similar).
• Comfortable working remotely and running client calls and trainings.
• Strong communication, documentation, and project management skills.
• Able to juggle several priorities without dropping the thread.

Responsibilities

• Customer Support Leadership. Be the escalation point for the hard ones and set the bar for what good support looks like here.
• Onboarding Program and Team Lead. Own onboarding from the first call to go-live and create repeatable processes.
• Client Training & Resource Development. Run trainings and build scalable materials (guides, videos, knowledge base articles).
• Retention & Expansion Support. Work with Customer Success to identify at-risk accounts and help them get more value from the product.
• Team Leadership & Process Improvement. Mentor the team and improve workflows, documentation, and ticket flow.

Skills

Customer-facing

Leadership

Education

Salesforce Certification

Tools

Salesforce Administration

Job description

Better Impact Inc. is seeking a Salesforce-focused Customer Success Leader to oversee support, onboarding, and client training for our HandsOn Connect platform.

You will work directly with clients, shaping processes, training materials, and documentation to reduce issues and improve adoption. The role requires 5+ years in customer-facing roles, 3+ years Salesforce administration, and a current Salesforce certification.