In-Person CSR Pro: Fast-Paced Client Support | Weekly Pay

Employnet, Inc.; Upland (CA); Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dental insurance

Health insurance

Vision insurance

Descripción de la vacante

Employnet, Inc. is seeking a Customer Service Representative to be the primary contact for clients, handling inquiries and issues across channels in a fast-paced 3PL environment.

You will support order processing, billing, and shipping coordination with strong communication and multitasking abilities. Key tasks include allocating orders in the WMS, generating shipping labels, routing requests, bills of lading, invoicing for value-added services, and keeping customers updated on order status.

Formación

• Minimum of 2 years of experience in a 3PL environment strongly preferred.
• Knowledge of general warehouse practices.
• Routing experience and vendor compliance for major retailers.
• Understanding of LTL vs. TL requirements.
• Small parcel shipping experience, including FedEx Ship Manager and UPS WorldShip.
• Knowledge of VICS bills of lading requirements.
• Excellent verbal and written communication skills.
• Ability to meet and manage deadlines.

Responsabilidades

• Allocate orders in WMS.
• Generate UCC and shipping labels.
• Submit and collect routing requests.
• Create bills of lading.
• Invoice customers for value-added services.
• Keep customers updated on the status of their orders.
• Assist the CSR Manager(s), Captains, and other team members as needed.

Conocimientos

Customer service

Communication

Time management

Multitasking

3PL experience

Routing knowledge

Herramientas

FedEx Ship Manager

UPS WorldShip

Descripción del empleo

Employnet, Inc. is seeking a Customer Service Representative to be the primary contact for clients, handling inquiries and issues across channels in a fast-paced 3PL environment.

You will support order processing, billing, and shipping coordination with strong communication and multitasking abilities. Key tasks include allocating orders in the WMS, generating shipping labels, routing requests, bills of lading, invoicing for value-added services, and keeping customers updated on order status.