Healthcare Logistics CSR — Fast-Paced Order & Status Support

WPX Courier, LLC; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

WPX Courier, LLC is seeking a Customer Service Representative to provide responsive support to healthcare clients, drivers, and internal teams in a fast-paced medical logistics environment. You will handle order entry, shipment tracking, issue resolution, and service inquiries with accuracy and confidentiality.

The role emphasizes strong communication, problem-solving, and organizational skills, with potential evening or weekend schedules based on operational needs.

Qualifications

• 1–3 years of customer service experience preferred.
• Experience in logistics, transportation, healthcare services, or call center environments strongly preferred.
• Strong computer skills and ability to learn new systems quickly.

Responsibilities

• Provide timely and professional customer service via phone, email, and internal systems.
• Process order entry, shipment scheduling, and delivery updates accurately.
• Track deliveries and proactively communicate status updates to customers.
• Investigate and resolve service issues, delays, and customer complaints.
• Coordinate with terminal staff, drivers, and operations leadership to ensure service accuracy.
• Maintain accurate documentation of customer interactions and shipment records.
• Ensure compliance with chain-of-custody procedures and customer-specific requirements.
• Assist with preparing reports related to service performance and customer trends.

Skills

Customer service

Communication

Problem solving

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

TMS/CRM systems

Job description

WPX Courier, LLC is seeking a Customer Service Representative to provide responsive support to healthcare clients, drivers, and internal teams in a fast-paced medical logistics environment. You will handle order entry, shipment tracking, issue resolution, and service inquiries with accuracy and confidentiality.

The role emphasizes strong communication, problem-solving, and organizational skills, with potential evening or weekend schedules based on operational needs.