Customer Service Representative-Redland, CA

Employnet; Upland (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

Employnet, Inc. is seeking a Customer Service Representative to be the primary contact for clients, handling inquiries and issues across channels in a fast-paced 3PL environment.

You will support order processing, billing, and shipping coordination with strong communication and multitasking abilities. Key tasks include allocating orders in the WMS, generating shipping labels, routing requests, bills of lading, invoicing for value-added services, and keeping customers updated on order status.

Qualifications

• Minimum of 2 years of experience in a 3PL environment strongly preferred.
• Knowledge of general warehouse practices.
• Routing experience and vendor compliance for major retailers.
• Understanding of LTL vs. TL requirements.
• Small parcel shipping experience, including FedEx Ship Manager and UPS WorldShip.
• Knowledge of VICS bills of lading requirements.
• Excellent verbal and written communication skills.
• Ability to meet and manage deadlines.

Responsibilities

• Allocate orders in WMS.
• Generate UCC and shipping labels.
• Submit and collect routing requests.
• Create bills of lading.
• Invoice customers for value-added services.
• Keep customers updated on the status of their orders.
• Assist the CSR Manager(s), Captains, and other team members as needed.

Skills

Customer service

Communication

Time management

Multitasking

3PL experience

Routing knowledge

Tools

FedEx Ship Manager

UPS WorldShip

Job description

Job Summary We are seeking a dedicated and dynamic Customer Service Representative to join our customer support team. In this role, you will serve as the primary point of contact for clients, providing exceptional service through various communication channels. Your responsibilities will include addressing customer inquiries, resolving issues efficiently, and ensuring a positive experience that fosters loyalty. The ideal candidate will possess strong communication skills, a proactive attitude, and the ability to handle multiple tasks with professionalism and care.

Essential Duties

• Allocate orders in WMSGenerate UCC and shipping labelsSubmit and collect routing requestsCreate bills of ladingInvoice customers for value-added servicesKeep customers updated on the status of their ordersAssist the CSR Manager(s), Captains, and other team members as needed

Qualifications

• Minimum of 2 years of experience in a 3PL environment strongly preferredKnowledge of general warehouse practicesRouting experience and vendor compliance for major retailersUnderstanding of LTL vs. TL requirementsSmall parcel shipping experience, including FedEx Ship Manager and UPS WorldShipKnowledge of VICS bills of lading requirementsExcellent verbal and written communication skillsAbility to meet and manage deadlines

WEEKLY PAY! Join our team as a Customer Service Representative if you are passionate about delivering outstanding support, possess excellent communication abilities, and thrive in a dynamic environment dedicated to client satisfaction.

Pay: $18.00 - $20.00 per hour

Benefits

• Dental insuranceHealth insuranceVision insurance

Work Location

In person #EmploynetJobsUpland