Healthcare Logistics CSR: Fast-Paced Support & Tracking

Lanter Delivery Systems, LLC; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Representative to provide professional support to healthcare clients and drivers. Responsibilities include managing order entry, shipment tracking, and issue resolution within a fast-paced medical logistics environment. The ideal candidate will have strong communication skills, a customer service orientation, and experience in high-volume service environments. This role offers standard business hours with potential evening and weekend shifts based on operational needs.

Qualifications

• 1–3 years of customer service experience preferred.
• Experience in logistics, transportation, or healthcare services strongly preferred.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Provide timely and professional customer service via phone, email, and internal systems.
• Process order entry and shipment scheduling accurately.
• Investigate and resolve service issues and delays.

Skills

Excellent written and verbal communication skills

Strong customer service orientation

Strong organizational and multitasking skills

Attention to detail

Strong problem-solving and conflict resolution skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Transportation management systems (TMS)

CRM systems

Job description

A leading logistics company is seeking a Customer Service Representative to provide professional support to healthcare clients and drivers. Responsibilities include managing order entry, shipment tracking, and issue resolution within a fast-paced medical logistics environment. The ideal candidate will have strong communication skills, a customer service orientation, and experience in high-volume service environments. This role offers standard business hours with potential evening and weekend shifts based on operational needs.