In-Person Client Services Receptionist

H&R Block, Inc.; Bonaire (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Columbus, GA. You will manage client scheduling, support daily operations, and work with tax professionals to ensure a smooth client experience.

This in-person role requires interpersonal skills, multitasking, and the ability to handle sensitive information with discretion. Evening and weekend availability during tax season is expected.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for client service and teamwork.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Client service

Interpersonal skills

Multitasking

Attention to detail

Microsoft Office

Microsoft Teams

Scheduling systems

Evenings/weekends availability

Education

High school diploma/GED

Tools

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Columbus, GA. You will manage client scheduling, support daily operations, and work with tax professionals to ensure a smooth client experience.

This in-person role requires interpersonal skills, multitasking, and the ability to handle sensitive information with discretion. Evening and weekend availability during tax season is expected.