In-Person Client Experience Concierge

H&R Block, Inc.; Columbus (GA); On-site; USD 18,000 - 25,000; Full time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in Columbus, GA. You will greet clients, manage check-ins, answer calls, and coordinate with tax professionals to match needs with the right expert.

This in-person role emphasizes professionalism, confidentiality, and strong teamwork. Availability on evenings and weekends during tax season is required, with opportunities for growth into tax preparation or office leadership.

Qualifications

• Experience working in a fast-paced, client-centric environment
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally
• Ability to multitask and manage competing priorities throughout the day
• Organizational skills with attention to detail and follow-through
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Multitask

Organizational skills

Microsoft Office / Teams

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office Suite

Scheduling software

Teams

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in Columbus, GA. You will greet clients, manage check-ins, answer calls, and coordinate with tax professionals to match needs with the right expert.

This in-person role emphasizes professionalism, confidentiality, and strong teamwork. Availability on evenings and weekends during tax season is required, with opportunities for growth into tax preparation or office leadership.