In-Person Client Services Concierge — Seasonal Tax

H&R Block, Inc.; Norman (OK); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Norman, OK is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and schedule appointments. This in-person role supports daily office operations and connects clients with the right tax professionals.

The position emphasizes strong customer service, teamwork, and confidentiality with client data. Evening/weekend availability during tax season is required, with potential growth into tax preparation or office leadership.

Qualifications

• Experience in fast-paced, client-centric environments is required.
• Strong communication and collaboration with team and clients.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during peak tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the office face.
• Answer phone calls, schedule appointments, and match clients with appropriate tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Office software

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Norman, OK is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and schedule appointments. This in-person role supports daily office operations and connects clients with the right tax professionals.

The position emphasizes strong customer service, teamwork, and confidentiality with client data. Evening/weekend availability during tax season is required, with potential growth into tax preparation or office leadership.