In-Office Client Concierge & Scheduler

H&R Block, Inc.; Norman (OK); On-site; USD 19,000 - 23,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Norman, OK. You will be the welcoming face for clients, manage scheduling, and support daily office operations in person during tax season.

This role involves greeting clients, coordinating appointments, and assisting tax professionals while maintaining confidentiality and a professional office environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team and clients.
• Ability to multitask and manage competing priorities.
• Detail-oriented with strong organizational skills and follow-through.
• Proficient with basic computer programs (Office/Teams/scheduling).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Communication

Multitasking

Organization

Computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Norman, OK. You will be the welcoming face for clients, manage scheduling, and support daily office operations in person during tax season.

This role involves greeting clients, coordinating appointments, and assisting tax professionals while maintaining confidentiality and a professional office environment.