In-Office Client Concierge for Tax Office

H&R Block, Inc.; Des Moines (IA); Sur place; USD 21 000 - 28 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Des Moines, IA to welcome clients and support daily office operations.

You'll greet clients, answer calls, schedule appointments, and coordinate with tax professionals to pair clients with the right expert. This in-person role requires strong communication, organization, and the ability to handle confidential information, with evening/weekend availability during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.

Responsabilités

• Greet clients and be the welcoming face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality.

Connaissances

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Confidentiality

Formation

High school diploma/GED

Outils

Microsoft Office

Scheduling systems

Teams

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Des Moines, IA to welcome clients and support daily office operations.

You'll greet clients, answer calls, schedule appointments, and coordinate with tax professionals to pair clients with the right expert. This in-person role requires strong communication, organization, and the ability to handle confidential information, with evening/weekend availability during tax season.