In-Person Client Concierge - Tax Season (Evenings)

H&R Block, Inc.; North Versailles (Allegheny County); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office. This in-person role involves greeting clients, coordinating check-in, and guiding them to the right tax professional.

You will manage phone calls, schedule appointments, and support daily office operations while upholding confidentiality and professional standards. This position offers training and could lead to roles in tax preparation or office leadership during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and professional communication.
• Ability to multitask and stay organized.
• Familiarity with scheduling and basic office software.

Responsibilities

• Greet clients warmly and present a professional first impression.
• Answer calls, schedule appointments, and match clients with appropriate tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain a clean, organized office environment.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Attention to detail

Team collaboration

Computer literacy

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office. This in-person role involves greeting clients, coordinating check-in, and guiding them to the right tax professional.

You will manage phone calls, schedule appointments, and support daily office operations while upholding confidentiality and professional standards. This position offers training and could lead to roles in tax preparation or office leadership during tax season.