In-Office Client Concierge (Evenings & Weekends)

H&R Block, Inc.; Williamson (WV); On-site; USD 21,000 - 29,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, support daily office operations, and work with a team of tax professionals. This on-site role offers training and potential progression into tax preparation or office leadership.

The role is in-person and requires evenings and weekends during tax season, with responsibilities including check-in, document handling, and maintaining a professional client experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Communication skills

Education

High school diploma/GED

Tools

Microsoft Teams

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, support daily office operations, and work with a team of tax professionals. This on-site role offers training and potential progression into tax preparation or office leadership.

The role is in-person and requires evenings and weekends during tax season, with responsibilities including check-in, document handling, and maintaining a professional client experience.