In-Person Client Experience Specialist (Receptionist)

H&R Block, Inc.; Hayward (CA); On-site; USD 25,000 - 37,000; Full time

Job summary

H&R Block in Hayward, CA is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role involves training and offers growth pathways into tax preparation or office leadership, with occasional evenings and weekends during tax season. The position emphasizes strong communication and multitasking in a fast-paced environment.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block in Hayward, CA is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role involves training and offers growth pathways into tax preparation or office leadership, with occasional evenings and weekends during tax season. The position emphasizes strong communication and multitasking in a fast-paced environment.