In-Person Client Service Specialist (Receptionist)

H&R Block, Inc.; Cathedral City (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in California to greet clients, manage scheduling, and support daily office operations in person.

You’ll work with tax professionals to match clients with the right expert, handle check-in and document intake, and maintain a clean, welcoming office. Availability for evenings and weekends during tax season is required; prior hospitality or call-center experience is a plus.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Excellent communication and collaboration with team members and clients.
• Ability to multitask and manage competing priorities.
• Strong organizational skills with attention to detail and follow-through.
• Proficiency with basic software (e.g., Microsoft Office, scheduling systems).
• Availability for evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office cleanliness and organization to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Education

High school diploma/GED

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in California to greet clients, manage scheduling, and support daily office operations in person.

You’ll work with tax professionals to match clients with the right expert, handle check-in and document intake, and maintain a clean, welcoming office. Availability for evenings and weekends during tax season is required; prior hospitality or call-center experience is a plus.