In-Person Client Experience Front Desk Specialist

H&R Block, Inc.; Champaign (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, help with scheduling, and support daily office operations alongside tax professionals.

This in-person role requires strong communication, multitasking, and organizational skills, with availability to work evenings and weekends during tax season to support busy periods.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients and create a welcoming first impression at the office.
• Answer phone calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain organized office environment for smooth operations.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, help with scheduling, and support daily office operations alongside tax professionals.

This in-person role requires strong communication, multitasking, and organizational skills, with availability to work evenings and weekends during tax season to support busy periods.