In-Person Client Services & Front Desk Specialist

H&R Block, Inc.; Bay City (MI); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in-person.

You will work with tax professionals, handle client check-in and document intake, and contribute to a professional, confidential client experience. Evening and weekend availability during tax season is required. Training is provided with opportunities for growth within the office.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with team collaboration.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning.
• Maintain tidy office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment experience

Interpersonal communication

Multitasking

Attention to detail

Computer literacy (Office, Teams, and)

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Hospitality / call center / customer service background

Receptionist/front desk/administrative experience

Experience in tax office/financial services

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in-person.

You will work with tax professionals, handle client check-in and document intake, and contribute to a professional, confidential client experience. Evening and weekend availability during tax season is required. Training is provided with opportunities for growth within the office.