Front Desk & Client Experience Specialist (In-Person)

H&R Block; California; On-site; USD 25,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will greet clients, manage check-in, answer calls, schedule appointments, and match clients with the right tax professional while maintaining a professional office environment. This in-person role supports daily operations alongside tax professionals, requiring strong interpersonal skills, the ability to multitask, and availability during tax season including evenings and

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organization

Team collaboration

Education

High school diploma or GED

Tools

MS Office

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will greet clients, manage check-in, answer calls, schedule appointments, and match clients with the right tax professional while maintaining a professional office environment. This in-person role supports daily operations alongside tax professionals, requiring strong interpersonal skills, the ability to multitask, and availability during tax season including evenings and