In-Person Front Desk & Client Experience

H&R Block, Inc.; Souderton (Montgomery County); On-site; USD 24,000 - 32,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in a busy in-person office. You will support daily office operations and collaborate with tax professionals to ensure a smooth client experience.

The role emphasizes confidentiality, organization, and professional communication, with availability for evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced client-facing environment.
• Strong verbal and written communication with clients and team.
• Ability to juggle multiple tasks with accuracy.
• Excellent organizational skills and attention to detail.
• Comfort using basic computer programs (Office, Teams) and scheduling tools.

Responsibilities

• Greet clients warmly and provide a professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain clean, organized office to support a positive client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle confidential client information with discretion and care.

Skills

Client-centric service

Interpersonal communication

Multitasking

Organizational skills

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in a busy in-person office. You will support daily office operations and collaborate with tax professionals to ensure a smooth client experience.

The role emphasizes confidentiality, organization, and professional communication, with availability for evenings and weekends during tax season.