Client Experience Coordinator - In-Office Tax Desk

H&R Block, Inc.; Emporia (KS); On-site; USD 21,000 - 26,000; Part time

Job summary

H&R Block is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals.

This in-person role offers pathways into tax preparation or office leadership with training and support. Responsibilities include checking in clients, routing them to the right tax professional, and handling documents securely.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills with clients and team members.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a professional first impression.
• Answer phones, schedule appointments, and match clients with appropriate tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Office software

Confidentiality

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals.

This in-person role offers pathways into tax preparation or office leadership with training and support. Responsibilities include checking in clients, routing them to the right tax professional, and handling documents securely.