In-Office Client Concierge & Receptionist (Tax Season)

H&R Block, Inc.; Waterloo (IA); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Waterloo, IA. You will greet clients, manage check-ins, answer calls, schedule appointments, and help match clients with the right tax professional.

This in-person role offers training and a path into tax preparation or office leadership, with opportunities to learn Microsoft Office tools, scheduling systems, and teamwork in a fast-paced client-focused environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools such as Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Waterloo, IA. You will greet clients, manage check-ins, answer calls, schedule appointments, and help match clients with the right tax professional.

This in-person role offers training and a path into tax preparation or office leadership, with opportunities to learn Microsoft Office tools, scheduling systems, and teamwork in a fast-paced client-focused environment.