In-Person Client Concierge & Scheduler

H&R Block, Inc.; West Haven (CT); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. in West Haven, CT is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, and support daily operations alongside tax professionals.

This in-person role offers training and a path into tax prep or office leadership, with evening and weekend availability during tax season. Join a collaborative team focused on client care and confidentiality, contributing to a smooth, professional experience

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and a clean, professional environment.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Team collaboration

Multitasking

Organizational skills

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in West Haven, CT is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, and support daily operations alongside tax professionals.

This in-person role offers training and a path into tax prep or office leadership, with evening and weekend availability during tax season. Join a collaborative team focused on client care and confidentiality, contributing to a smooth, professional experience