In-Person Client Concierge & Receptionist (Tax Office)

H&R Block; Smithville (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly greet clients and manage front-desk operations in a busy tax office. You will schedule appointments, direct clients to the right tax professionals, and handle intake, file scanning, and document organization with discretion.

This in-person role supports daily office operations alongside tax professionals, with opportunities to grow into tax preparation or leadership during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client focus

Interpersonal communication

Multitasking

Organizational skills

Digital literacy

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly greet clients and manage front-desk operations in a busy tax office. You will schedule appointments, direct clients to the right tax professionals, and handle intake, file scanning, and document organization with discretion.

This in-person role supports daily office operations alongside tax professionals, with opportunities to grow into tax preparation or leadership during tax season.