In-Person Client Concierge & Receptionist (Tax Season)

H&R Block, Inc.; Andover (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of our office. You will greet clients, manage scheduling, and support daily office operations with a team of tax professionals.

This in-person role offers training and opportunities to grow into tax preparation or office leadership, and requires availability during tax season, including evenings and weekends.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Office, Teams, scheduling).

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organizing.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.

Skills

Interpersonal communication

Customer service

Multitasking

Attention to detail

Office software

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of our office. You will greet clients, manage scheduling, and support daily office operations with a team of tax professionals.

This in-person role offers training and opportunities to grow into tax preparation or office leadership, and requires availability during tax season, including evenings and weekends.