In-Person Client Concierge & Receptionist (Tax Season)

H&R Block, Inc.; Urbandale (IA); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage scheduling, support daily operations, and work with tax professionals to guide clients to the right services.

This in-person position offers training and a path into tax preparation or office leadership, with evenings and weekends required during tax season. Join a team focused on client care and confidentiality.

Qualifications

• Experience in fast-paced, client-focused environments.
• Excellent interpersonal and communication skills for professional client service.
• Ability to multitask and manage multiple priorities daily.
• Strong organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain a clean, organized reception area to support a smooth experience.
• Collaborate with tax professionals and staff to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Multitasking

Communication

Team collaboration

Office organization

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage scheduling, support daily operations, and work with tax professionals to guide clients to the right services.

This in-person position offers training and a path into tax preparation or office leadership, with evenings and weekends required during tax season. Join a team focused on client care and confidentiality.