In-Person Client Concierge & Receptionist - Tax Office

H&R Block, Inc.; Shawnee (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in-person in Shawnee, KS. You will work with tax professionals to ensure a seamless client experience and handle confidential information with care.

The role emphasizes strong communication, multitasking, and professional presentation, with evenings and weekends required during tax season. This is a non-remote, in-person position.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and be the face of the office.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

Tech proficiency

Evenings/weekends availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in-person in Shawnee, KS. You will work with tax professionals to ensure a seamless client experience and handle confidential information with care.

The role emphasizes strong communication, multitasking, and professional presentation, with evenings and weekends required during tax season. This is a non-remote, in-person position.