In-Person Front Desk & Client Concierge — Tax Season

H&R Block, Inc.; Athol (MA); Vor Ort; USD 21.000 - 37.000; Vollzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Athol, MA.

You will greet clients, manage scheduling, and support daily operations alongside tax professionals, with training provided to grow into tax preparation or leadership. This in-person role requires strong customer service, organization, and confidentiality, including evenings/weekends during tax season.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Kenntnisse

Interpersonal skills

Multitasking

Organizational skills

Communication skills

Microsoft Office

Teams

Scheduling systems

Evenings/weekends availability

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling software

Jobbeschreibung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Athol, MA.

You will greet clients, manage scheduling, and support daily operations alongside tax professionals, with training provided to grow into tax preparation or leadership. This in-person role requires strong customer service, organization, and confidentiality, including evenings/weekends during tax season.