Client Concierge & Scheduling Specialist (In-Person)

H&R Block, Inc.; Georgetown (IL); Presencial; USD 21.000 - 37.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. in Illinois is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in a busy tax office.

This in-person role supports daily office operations and collaborates with tax professionals to ensure a professional client experience. The ideal candidate will have strong interpersonal skills, the ability to multitask, and experience in a fast-paced environment.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client-facing roles.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in administrative tasks.
• Comfort with basic computer programs and scheduling tools.
• Ability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and be the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Conocimientos

Client service experience

Interpersonal skills

Multitasking

Organizational skills

Tech proficiency

Educación

High school diploma/GED

Herramientas

Microsoft Office

Microsoft Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. in Illinois is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in a busy tax office.

This in-person role supports daily office operations and collaborates with tax professionals to ensure a professional client experience. The ideal candidate will have strong interpersonal skills, the ability to multitask, and experience in a fast-paced environment.