In-Person Client Concierge & Office Coordinator

H&R Block, Inc.; Gobles (MI); Presencial; USD 17 000 - 22 000; Tempo parcial

Resumo da oferta

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in person at our Michigan office. This role supports daily operations, assists tax professionals, and serves as the welcoming first impression for clients during tax season.

You will handle check-in, document intake, and office organization, collaborating with the team to ensure a smooth client experience. Evening and weekend availability is required.

Qualificações

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conhecimentos

Interpersonal communication

Multitasking

Organizational skills

Customer service

Formação académica

High school diploma/GED

Ferramentas

Microsoft Office

Teams

Scheduling systems

Descrição da oferta de emprego

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in person at our Michigan office. This role supports daily operations, assists tax professionals, and serves as the welcoming first impression for clients during tax season.

You will handle check-in, document intake, and office organization, collaborating with the team to ensure a smooth client experience. Evening and weekend availability is required.