In-Person Client Concierge & Front Desk Specialist

H&R Block, Inc.; Lake City (AR); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Lake City, AR to be the welcoming first impression for clients. You’ll manage scheduling, support daily office operations, and work alongside tax professionals.

This in-person role can be a stepping stone into tax preparation or office leadership. You will greet clients warmly, answer calls, schedule appointments, and match clients with the right tax professional.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-centric

Communication

Multitasking

Organizational skills

Computer skills

Evenings/Weekends

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Lake City, AR to be the welcoming first impression for clients. You’ll manage scheduling, support daily office operations, and work alongside tax professionals.

This in-person role can be a stepping stone into tax preparation or office leadership. You will greet clients warmly, answer calls, schedule appointments, and match clients with the right tax professional.