In-Person Client Concierge for Tax Season

H&R Block, Inc.; Columbia (SC); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Columbia, SC. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role requires strong interpersonal skills, the ability to multitask, and availability to work evenings and weekends during tax season. Training provided to grow into tax prep or leadership.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interaction.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Familiarity with basic computer programs (Microsoft Office, Teams).

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Office etiquette

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Columbia, SC. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role requires strong interpersonal skills, the ability to multitask, and availability to work evenings and weekends during tax season. Training provided to grow into tax prep or leadership.