In-Office Tech Support Specialist — Windows & AD Expert

MHC; Leawood (KS); Vor Ort; USD 40.000 - 56.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Prescription Insurance

Disability Insurance

Life Insurance

PTO

Zusammenfassung

Murphy-Hoffman Company, LLC in Leawood, KS seeks a Technical Support Specialist I to provide day-to-day operations and user support for MHC systems. This on-site role requires five days in the Leawood office.

You will assist users with PCs, networks, and vendor applications, document calls, and coordinate with senior staff while helping configure hardware and software. Benefits and growth opportunities are offered within a large dealer network.

Qualifikationen

• Excellent oral and written communication in a support context.
• Solid project management skills with ability to meet deadlines.
• Strong proficiency with Windows OS, Microsoft Office, and common business software.
• Demonstrated understanding of Windows Server, Active Directory, and current Windows environments.
• A+ or higher IT certification or degree preferred.

Aufgaben

• Provide initial support to all users of PCs, networks, and peripherals.
• Assist with vendor applications and coordinate with vendors for issues.
• Refer complex issues to higher-level specialists or engineers as needed.
• Set up and configure PCs, printers, and approved software.
• Document each support call in the Help Desk system.
• Manage projects and meet deadlines under supervision.

Kenntnisse

Excellent communication

Project management

Windows & Office skills

Windows Server knowledge

Active Directory knowledge

Ausbildung

A+ certification or higher IT certification/degree

Jobbeschreibung

Murphy-Hoffman Company, LLC in Leawood, KS seeks a Technical Support Specialist I to provide day-to-day operations and user support for MHC systems. This on-site role requires five days in the Leawood office.

You will assist users with PCs, networks, and vendor applications, document calls, and coordinate with senior staff while helping configure hardware and software. Benefits and growth opportunities are offered within a large dealer network.