IT Support Technician: Windows & M365 Specialist

RS Restaurant Services Group, Inc.

United States

Remote

USD 55,000 - 75,000

Full time

13 days ago

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Short-term disability

Long-term disability

401(k) match

Paid time off

Life insurance

AD&D coverage

Job summary

KBP Brands is seeking an experienced IT Support Technician to deliver frontline Tier 1 support for our Home Office and field teams in Leawood, KS. You will troubleshoot Windows 11 devices, manage Microsoft 365 services, and administer AD/Entra ID accounts while handling device deployment and connectivity issues.

Ideal candidates have 3+ years in IT support, strong customer service, and familiarity with Intune, Autopilot, and networking basics.

Qualifications

3+ years of hands-on IT support, service desk, help desk, or desktop support experience; 3–5 years preferred.
Hands-on experience with Active Directory and Microsoft Entra ID.
Hands-on experience with Microsoft Intune and Windows Autopilot.
Strong Windows 11 troubleshooting and Microsoft 365 support experience, including Exchange Online, Teams, SharePoint, and OneDrive.
Working knowledge of networking fundamentals including DNS, DHCP, IP addressing, Wi‑Fi, and VPN connectivity.
Experience working within a ticketing or IT service management platform.
Excellent customer-service, communication, organization, documentation, and follow-up skills, including the ability to explain technical concepts to non-technical users.
Associate degree in information technology or a related field, or an equivalent combination of relevant experience and industry certifications; bachelor’s degree preferred.

Responsibilities

Provide responsive Tier 1 technical support to Home Office and field users, managing support cases from intake through resolution and escalation.
Troubleshoot Windows 11 devices, laptops, desktops, printers, peripherals, software, Wi‑Fi, VPN, network printing, and other common connectivity issues.
Support Microsoft 365, including Outlook, Exchange Online, Teams, SharePoint, OneDrive, shared mailboxes, permissions, and basic mail-flow troubleshooting.
Administer user accounts in Active Directory and Microsoft Entra ID, including provisioning, terminations, password and MFA resets, security groups, permissions, and licensing.
Deploy, configure, and support Windows devices using Microsoft Intune and Windows Autopilot.
Support company‑owned iOS devices and assist with mobile device enrollment, applications, profiles, and device‑management requests.
Triage user‑reported phishing, quarantined messages, and Microsoft Defender alerts, escalating security or infrastructure concerns when appropriate.
Assist with hardware provisioning, staging, shipping, asset records, replacements, and office moves, and maintain clear support documentation and knowledge resources.