Tech Support Specialist

Murphy-Hoffman Company (MHC Kenworth); Leawood (KS); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription 보험

Job summary

Murphy-Hoffman Company, LLC, North America's largest Kenworth truck dealership group, is seeking a Technical Support Specialist I to provide day-to-day operations and technical support for all MHC systems. This in-office role is based in Leawood, KS.

You will assist end users with PCs, networks, and peripherals, document calls in the Help Desk, coordinate with vendors, and participate in after-hours on-call support.

Qualifications

• Excellent oral and written communication skills.
• Excellent Windows and Microsoft Office Skills.
• A+ certification or greater IT certification/degree.
• Demonstrated understanding and proficiency with Windows Server and Active Directory.

Responsibilities

• Provides initial support to all users of PCs, networks and peripherals.
• Analyzes problems with vendor applications and coordinates resolution with vendors.
• Document each support call in the MHC Help Desk System.
• Setup and configuration of PCs, printers and approved software.
• Participate in after-hours on-call support on a rotation basis.

Skills

Communication

Project management

Windows & Office

Education

A+ certification or IT degree

Tools

Windows Server

Active Directory

Job description

Job Overview

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Technical Support Specialist I. The Technical Support Specialist I is to provide day to day operations and technical support to all users of the MHC systems.

This position is fully in office 5 days a week in Leawood, KS.

Responsibilities

• Provides initial support and assistance to all users of PCs, PC Networks and related peripheral devices. This includes the support of approved PC software applications.
• Provides initial support to users of vendor applications; analyzes problems and contacts vendors for support if necessary. Responsible for making sure that vendor system application problems are resolved in a timely manner.
• Responsible for referring support issues to the Technical Support Specialist II or System Engineer when appropriate.
• Makes certain that each user receives timely and adequate support.
• Responsible for the setup & configuration of PC's, printers and other peripherals.
• Responsible for the setup & configuration of approved software.
• Responsible for making sure that each call for support is properly documented using the MHC Help Desk System.
• Responsible for managing projects and meeting deadlines using best judgment to achieve goals. Projects to be assigned by management.
• Work in a rotation with other employees for after-hours technical support of end users. Responsible to ensure all emergency items are resolved in a timely manner. Using other resources when necessary.
• Performs all other duties as assigned by supervisor.

Qualifications

• Excellent oral and written communication skills.
• Excellent project management skills.
• Excellent Windows and Microsoft Office Skills.
• Should possess A+ or greater IT certification or degree
• Demonstrated understanding and technical proficiency with Windows Server, Active Directory, and Current Windows Environments

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled