In-Office Reservation Specialist - Team Support & Scheduling

uhaul; Bloomington (IL); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance

Paid time off

Life insurance

401(k) Savings Plan

ESOP

Job summary

U-Haul in Bloomington, IL is seeking a Reservation Manager Agent who thrives in a fast-paced team environment and delivers outstanding customer service. The role focuses on reservation placement, equipment distribution, and supporting field teams and U-Haul dealerships to balance regional inventory and meet demand.

Minimum qualifications include a high school diploma and proficiency with office systems such as Word and email; strong customer service, time management, and multitasking skills are

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment (multiline phones, etiquette).
• Proficient in customer service, time management and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Support field team members and dealerships with equipment and reservations, directing incoming customers' equipment based on demand and productivity status to balance inventory.
• Review reports that aid in effective equipment placement, reservations and contracts to support availability and accuracy.
• Assist with the Company's U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Word

Email client

Office equipment

Job description

U-Haul in Bloomington, IL is seeking a Reservation Manager Agent who thrives in a fast-paced team environment and delivers outstanding customer service. The role focuses on reservation placement, equipment distribution, and supporting field teams and U-Haul dealerships to balance regional inventory and meet demand.

Minimum qualifications include a high school diploma and proficiency with office systems such as Word and email; strong customer service, time management, and multitasking skills are